Thaihomeshopping Privacy Policy
Last updated: 06/19/2025
Thaihomeshopping and its related services (hereinafter referred to as “Product”, “Service”) are provided by Thaihomeshopping Co., LtdFantasticFusion (Singapore) Holding Pte. Ltd (hereinafter referred to as “we”, “us”, or “our”). We highly value your privacy. This Privacy Policy (hereinafter referred to as “Policy”) describes how we collect, use, and disclose, process, and store any personal information that you provided to us or that we collect from you when you use our products and services. If you are under 18 or otherwise regarded as a minor in your jurisdiction, please do not provide any personal information without your parent’s or guardian’s permission.
This Policy only applies to the Service that reference or link to this Privacy Policy. It also describes your rights and available choices regarding your personal information.
Data Controller: ZestBuy Co., LtdFantasticFusion (Singapore) Holding Pte. Ltd is the controller (or similar term under applicable laws) of any information collected and processed in connection with this Policy. We have entrusted FantasticFusion (Hong Kong) Holding Limited with the online distribution of Thaihomeshopping , but all data processing activities, including data collection, storage, processing and use, are under our control. We will not disclose your personal information to FantasticFusion (Hong Kong) Holding Limited, nor entrust it to process your personal information on behalf of us.
It is our policy to comply with applicable data protection laws. We reserve the right to change the provisions of this Policy from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.
1. What Information We Collect
The term of “personal information” or “personal data” means information that specifically identifies an individual (such as a name, mobile number, email address, or other account number), and information about that individual’s location or activities (such as information about your use of our Service, IP addresses or mobile device identifiers) when directly linked to personally identifiable information. Personal information also includes demographic information such as date of birth, gender, geographic area, and preferences when such information is linked to other personal information that identifies or may identify you.
Personal information does NOT include “anonymized” information, which is data we collect about the use of our Service or about a group or category of products, services or users, or other data from which individual identities or other personal information has been removed so that the individual concerned cannot be identified directly or indirectly. Such data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor our Service. This Policy in no way restricts or limits our collection and use of such information.
We may collect information that you voluntarily provide to us, information that we collect automatically through your use of our Services and certain information we obtain from third-party sources. More information about the categories and sources of information is provided below.
1.Information provided by you
• Contact Information
When you create an account with us or log in to your account, and in order to get contact with you, we collect the following certain information about you which is necessary for us to achieve the abovementioned purposes, including:
• Phone Number
Please notice that if you refuse to offer the information mentioned above, we will not be able to provide you with certain features or functionality on the Services, for instance, you may not be able to jump to online shopping platforms via the link presented on Thaihomeshopping to purchase goods or services.
• Profile Information
For the sake of helping you complete your personal information and using it for providing personalized recommendations in the future, we collect the following certain information about you which is necessary for us to achieve the abovementioned purposes, including:
• Nickname
• Account ID
• Profile image
• Gender
• Date of birth
• Personal profile
• Camera and album
With your consent, we will collect information about your camera so that you can take photos to change your profile image, and get permission of writing into your photo album so that you can save photos. We will only collect relevant information when you use corresponding functions.
• Browsing and Searching history
During your viewing information of products and services, we record your browsing history in order to provide a continuous and consistent user experience.
When you use the search function, we collect your search keyword information. Such keyword information would be temporarily stored on your device in order to deliver efficient search services. When you use the search function again on the same device, we will display your search history to you.
• Interaction information
When you make comments, we collect the comments you post and display publicly the posted comments as well as your nickname and avatar.
When you follow an account or make a favorite, we collect information about the accounts you follow and your favorites, and then display to you the content posted by the accounts you follow and your favorite content.
When you use the share function, we will collect your shared content, the status of successful sharing and your sharing records.
• Notification
In the process of using our products and services, you may provide us with your contact information (mobile phone number, email and/or social accounts). We may send various notifications to you by one or several contacting means you have provided to us, for purposes such as sending notifications about new comments, software updates, fault alerts, system notifications, identity and security verification, and user experience surveys. We may also send such notifications via in-app private messages. In addition, through our in-app private messages and emails, we provide services, features, activities and other commercial information that you may be interested in.
2.Information we collect automatically
We, or authorized third parties, automatically collect certain information as follows from you when you use our Services to ensure the proper functioning and performance, safe operation and risk control verification of our Service and make personalized recommendations.
• IP address
• Device model and name
• Device identification information
• Operating system and version
3.Information from third-party sources
When you log in to your account via an external account (such as your Google, Facebook, Line and/or Apple account), you need to authorize us to obtain your information (avatar, nickname, and other information you authorize) on the external platform so that we can remember your login identity. After the account is created and linked with your external account, you can directly log in with the external account.
4.Special categories of information
Unless otherwise provided by applicable law, we do not request or intend to collect any special categories of information, such as any information pertaining to racial, ethnic origin, political opinions, cult, religious or philosophical beliefs, sexual behavior, criminal records, health data, disability, trade union information, genetic data, biometric data, or of any data which may affect the data subject in the same manner. We also want to kindly remind you to be cautious when sharing this information about yourself (or others) in our Services.
5.Cookies and Other Similar Technologies
By using our Services, you agree that we may automatically collect certain information through the use of “cookies” or other similar tracking technologies to analyze trends and administer the Service. Many browsers enable you to control the use of cookies at the individual browser level. Cookies are small text files that are stored on your device by us to ensure that the Services’ normal operation and your convenient access to it. Cookies usually contain identifiers, site names, and some numbers and characters. We only use the strictly necessary cookies which enables out Services to function such as login tokens. We generally treat information collected by Cookies and similar technologies as non-personal information as they do not contain any of your personally identifiable information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by the laws of the countries concerned, we will also follow the laws of the countries concerned. If you wish to block, erase, or be warned of cookies, please refer to your browser or mobile device’s instructions or help screen to learn about these functions. You may not be able to delete or disable cookies on certain mobile devices and/or certain browsers.
Remember, if a browser or mobile device is set not to accept cookies or if a user rejects a cookie, some portions of the Website or Services may not function properly. For example, you may not be able to sign in and may not be able to access certain Website or Service features or services.
We will not use cookies for any purpose other than those stated in this Policy.
2. How do We Use Your Personal Information
We may only use your information when we comply with the applicable data protection law. Generally, we use your personal information in the following ways:
• To enforce the Terms of Service.
• To facilitate your use of the Services or access to the Platform.
• To administer the online account that you may have set up with us.
• To ensure the proper functioning and performance, safe operation and risk control verification of our Service.
• To conduct analytics, research, business and development.
• To personalize the recommendations.
• To personalize the advertisements.
• To improve and develop our Service.
3. How We Store Your Personal Information
The personal information we collect and generate in our operations is stored in a third-party cloud storage located in Singapore.
We store your personal information in response to the requirements of laws, regulations or our commercial purposes. We will delete or anonymize your personal information beyond the above retention period.
4. How We Disclose Your Personal Information
We may disclose some of your personal information with affiliated companies, service providers/vendors and authorized partners who cooperate with us providing products and services. We will not disclose your personal information with third parties for their own marketing or commercial purposes.
1.Affiliated companies: We may share your personal information with our affiliated companies. If your personal information may be shared with our affiliated companies, we will only share your information within our affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the Services, and are bound by the purposes stated in this Policy (which means that these companies will use your personal information in the same way as we can under this Policy, including provide part of the functions of the Product, preventing illegal use and supporting users). If the affiliated companies wish to change the purpose of processing, we will state it in the corresponding notice of the specific services.
2. Service Providers/Vendors: For the performance of certain features or to provide you with better services and a better user experience, some of our services may involve our entrusting service providers or vendors to process personal information on behalf of us or for us. The categories of service providers or vendors include data storage service providers, customer relationship management service providers, mail service providers. We will sign confidentiality agreements with such service providers/vendors who we entrust with processing your personal information, specifying purposes, terms, methods of processing, types of personal information, protection measures, rights and obligations of both parties.
3. Authorized partners: For the performance of certain features or to provide you with better services and a better user experience, some of our services will be provided by our authorized partners (including customer relationship management service providers, data storage services providers, analytics service providers, mail service providers, etc.). We uphold the principles of minimization, necessity, and legality to carry out such sharing. Before sharing information, we will require authorized partners to take relevant confidentiality and security measures to process personal information in accordance with this Policy and applicable laws in your jurisdiction.
4. Corporate transactions: Where a merger, acquisition or bankruptcy liquidation takes place, if transfer of personal information is involved, we will request the new company or organization which obtains your personal information to be subject to this Policy, otherwise we will ask such company or organization to acquire your authorization and consent again.
5. Legal obligations and rights: We will only publicly disclose your personal information if it is mandatorily required by laws, in compliance with subpoena, legal proceedings, legal actions or compulsory request by supervisory department of government agencies. If we sincerely believe that disclosure is necessary to protect our rights, ensure your or others’ safety, investigate fraud or respond to government, we may publicly disclose your personal information.
5. How We Protect Your Personal Information
1. We have taken reasonably feasible and technical measures to protect collected services-related data. However, please be attention, even if we undertake reasonable measures to protect your data, there is no website, internet transmission, computer system or wireless connection that are definitely safe.
2. We have taken safeguarding measures in accordance with industry standards to protect the personal information you provided and prevent data from unauthorized access, public disclose, use, modification, damage or loss. We take all reasonably practical measures to protect your personal information. In particular:
(1) We encrypt a lot of information. For instance, we have taken encryption measures to protect the security of your phone number, email address, password etc. We periodically review practices regarding information collection, storage and possessing (including physical security measures), to prevent various systems from unauthorized access.
(2) We use computer system that has limited access and merely allow our employees who need to know personal information in order to help us process it or authorized staff from the Services companies to access personal information. These people are required to comply with strict contractual confidentiality obligations. Failure to comply with the obligations will lead to legal liabilities or termination of contract with us.
(3) The security of your information is extremely important to us. Therefore, we endeavour to ensure the security of your Personal information and implement measures such as security encryption during storage and transmission to prevent your information from unauthorized access, use, or disclosure. At the same time, no one can access the specific content of some encrypted data except the users themselves.
3. In case of personal information security incident is likely to result in high risk to the rights and freedoms of personal information subjects, we will promptly inform you of the relevant information related to the leakage by email or website notice.
6. How Long Do We Retain Your Personal Information?
1. We retain your personal information for the purpose of the information collection described in this Privacy Policy or required by the applicable laws, the requirements of laws and regulations, until you take the initiative to delete. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, and/or after we terminate the operation of the corresponding product or service, and/or after we confirm your request for erasure.
2. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to anonymize it promptly so that you can no longer be identified from it.
3. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
4. However, we may continue to retain certain data to the maximum extent permitted by applicable laws. If you would like to delete your data, please refer to the heading of “Your Rights” below.
7. Your Rights
As the subject of the personal information, you are entitled to have the rights provided by the privacy laws in your jurisdiction. Your rights may include part or all of those described underneath. You can exercise your rights entitled by the privacy laws in your jurisdiction at any time by sending us relevant requests. To help us verify that you are the subject of the personal information and exercise your rights outlined below, we may require you to provide sufficient proof of identification. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Your rights may include:
1.Right to be informed
We publish this Policy to inform you of how we handle your personal information. We are committed to the transparency of the use of your information.
2.Right to access your personal information
You have the right to access personal information we hold about you, how we use it, and who we share it with.
3.Right to correct your personal information
You have the right to correct your information where that information is not accurate. You can correct your personal information by contacting us via the email stated in this Policy.
4.Right to cancel your account or delete your personal information
You can request us to delete your account or remove certain personal information that we have stored about you. However, please note that we may need to retain personal information if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or freedom of expression) but we will respond to you and let you know if that is the case.
Please note that your member account cancellation is irreversible. Therefore, we recommend that you carefully choose to cancel your account.
5.Right to restrict or object data processing
In limited circumstances, you have the right to request us to stop processing or restrict the use of your personal information we hold about you other than for storage purposes in certain circumstances.
6.Right to data portability
You can request a copy of certain data in a machine-readable form that can be transferred to another provider if such right is requested by the privacy laws in your jurisdiction.
7.Right of Refusal
In certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
8.Right to Withdraw Consent
You may withdraw your consent for the processing of your personal information by submitting a request to us via email. We will deal with your request within a reasonable time frame from the time when the request was received, and thereafter not processing your personal information as per your request.
Please note that your withdrawal of consent could result in certain legal consequences. Depending on the extent to which you authorize us to process your personal information, it may mean that you will no longer be able to enjoy the use of our services. However, any decision on your part to withdraw your consent or authorization will not affect personal information processing previously performed with your permission.
9.Right to Refuse Automated Decision
You may have rights not to be bound by automatic decisions, including user profiling, if such right is requested by the privacy laws in your jurisdiction.
10.Right to lodge complaints to the supervisory authority
If you are concerned about the way in which we are managing your personal information and think we may have breached any relevant laws and obligations, please contact us.
We will respond and reply to you as soon as possible. Generally, we will reply to you within one (1) month upon receipt of your request (If necessary, we may extend it by an additional two (2) months as permitted by law. We will inform you the reason for the extension within the aforementioned 30-day period, such as the request is too complicated or too much in volume).
If you feel we have not resolved your concern, you have the right to lodge a complaint with your local privacy or data protection regulator.
8. How We Process Children’s Personal Information
Our Services are mainly adult-oriented and we do not offer services directly to a child or use personal information of children for the purposes of marketing. A child should not create his/her own user account. We treat anyone under 18 years old (or equivalent minimum age in relevant jurisdiction) as a child. We do not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration.
9. How Your Personal Information is Transferred
For the purposes described in the Privacy Policy, we may transfer your personal information to our affiliated companies, third-party service providers and business partners which may be located outside Thailand. Therefore, your data may be transmitted to other countries or regions to these entities in accordance with applicable law. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.
If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with related applicable laws. We will take corresponding protective measures according to the requirements of applicable laws to ensure data security.
For more information on protection measures on personal information in scenario of cross border data transfer, please contact us.
10. How This Policy is Updated
We reserve the right to update or modify this Policy from time to time. For significant changes to our Privacy Policy, we will push the updated Privacy Policy to you through our device and obtain your consent again; nonetheless, we will post the notification on our website or in our app to notify you about the changes to this Policy.
11. Inconsistency
In case of any inconsistency between this Policy and other privacy policies on personal information management related to the Services, this Policy will prevail to the extent of the inconsistency.
12. Contact Us
If you have any concerns or doubt over our Privacy Policy, please contact us via:
Mailing Address: 10 ANSON ROAD #15-05 INTERNATIONAL PLAZA SINGAPORE (079903）